REAL HUMANS, ONE WORKING DAY REPLY

Get in touch — no chatbots, no scripts.

Got a question about a product? Issue with an order? Idea for something we should stock? We’re a small UK team and we read every email ourselves. No chatbots, no overseas call centre, no “your ticket is in the queue.”

What to include if it’s about an order

The more you tell us up front, the faster we can sort it. Please include:

• Your order number — on your order confirmation email (e.g. #1234)
• The product you’re asking about
• Photos if there’s damage or a fault — saves a back-and-forth
• Your delivery postcode if you’re asking about tracking

Most questions already have answers

Before you email, check the FAQ — delivery times, returns, payment, and product use are all covered there. If you find your answer in 30 seconds, that’s a win for both of us.

Returns

Our full returns process is on the Refund Policy page. The short version: 14 days from delivery, item in original condition, refund issued within 14 days of us receiving it back.

Press & partnerships

Same address — swiftfixstore@gmail.com. Pop “Press” or “Partnership” in the subject line and we’ll route it to the right person.